A secure website that gives patients convenient 24-hour access to personal health information from anywhere.
Patient Portal
Using an email and password, patients can view health information such as their Visit Summary, Labs and Billing Statements. Patients will also be able to request, reschedule or cancel an appointment from the patient portal as well as request PHR/PHI. Use the link below to access your patient portal.
Patient Portal
Take a moment to look over the categories associated with the Patient Portal. If you’re having trouble with the patient portal or just would like more information on it, please call (304) 358-2355.
You can now pay a one-time payment through the portal website by using your quick pay code, statement ID or access code located on your statement. Just click the link above and enter your code or ID on the left hand side.
Frequently Asked Questions
General Questions
The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice’s discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online.
Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members’ health information.
Security
All communications between you and your provider’s office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.
You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal.
Change your password immediately by completing one of the following options:
- Sign in to the Patient Portal, go to Security Settings, and reset your password.
- Click Forgot your password on the sign-in page and enter your email address to request a password reset email.
- Contact your provider’s office and request a password reset email.
On the sign-in page, click Forgot your password and enter your email address to request a password reset email.
Your test results PIN is required to retrieve your test results over the phone. You may ask the office to reset your PIN, or you may follow these steps:
- Click the My Profile tab.
- Select Test Results PIN.
- Type in your new PIN.
- Click the Save button.
Please contact your provider’s office to register or to verify your information.
Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.
Note: Do not use a public computer to access your health information.
Signing Up
An email address and access to a computer and the internet.
To register for the Patient Portal, click the Sign up today link on the sign-in page, then enter your information.
To sign in to the Patient Portal, enter your email address and password on the sign-in page, then click the Sign in button.
We have made our sign-in process easier. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. To do this, you must create a password for your account by clicking the Use your PIN to create a password link on the Patient Portal sign-in page, and following the instructions.
This is a one-time only change; going forward you will simply need to enter your email address and password to sign in.
A family access account allows you to access multiple patients’ information using one Patient Portal account. If you are a patient at the practice, you can also view your own information using the same account.
Your access level to each patient is managed by the patient or by the practice. You may be given either full access to the patient health record, or billing-only access, which is limited to the billing section of the Patient Portal.
There are a few ways to create a family access account. First, the patient or the practice can send you an email invitation to access the patient’s information.
Or, if you already have a portal account, and the patient has consented for you to view their information, you can follow the steps below:
- Click the My Profile tab.
- Select the Family Access page.
- Click the Add Patient button.
- Follow the instructions to add the patient’s information to your existing portal account.
If you do not already have a portal account, you can follow the steps below:
- Click the Sign up today link on the sign-in page.
- Under “Who will use this account?” select Patient’s family member.
- Follow the instructions to create an account.
Sign in using your email address and password. If you have access to multiple patients’ information, you will be able to choose which patient’s information to view using the menu at the top-left corner of the screen.
Family members cannot sign in to separate accounts using the same e-mail address. Instead, you can set up a family access account so that one family member has access to both family members’ information. Refer to “What is a family access account?” and “How do I create a family access account?” for more information.
- Click the My Profile tab.
- Select the Family Access page.
- Click the Invite Family Member button.
- Follow the instructions to invite a family member to access your information.
My Profile
- Click the My Profile tab.
- Click the Edit link.
- Update your information as required.
- Click the Submit button.
- Click on the My Profile tab.
- Select My Notifications.
- Indicate your contact preferences for different types of notifications.
- Click the Save button.
Note: Portal users cannot deactivate email notifications, as at least one method of communication is required.
- Click the My Profile tab.
- Select Insurance.
Note: If your insurance information has changed, please contact your provider’s office.
Appointments
We do not allow you to reschedule your appointment through the patient portal. Please call our offices if you would like to reschedule.
You can request an appointment by sending a message to your provider. To do so:
- Click the Messages tab.
- Click the Compose Message button.
- Select the Appointments and scheduling option from the message type dropdown menu.
- Select your provider, office location, and your preferred time of day and days of week.
- Type your subject and message.
- Click the Send button.
Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments.
- Click the Appointments tab.
- Select Medical Forms.
- Click the desired form. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment.
Adobe Acrobat is required to view and print forms on the portal. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free.
- Click the Appointments tab.
- Select Past.
- Select the desired timeframe from the Past Appointments dropdown menu.
Messages
- Click the Messages tab.
- Click the Compose Message button.
- Select the message type from the dropdown options based on the topic of your question.
- Select your provider and office location.
- Type your subject and message.
- Click the Send button
Your provider’s office will make every effort to respond to your messages within a timely manner. Please do not expect a response on weekends or holidays. If you need to speak with the office sooner, please call the office directly. Urgent matters should not be dealt with via the Patient Portal.
- Click the Messages tab.
- Select Inbox.
- Click the desired message in your inbox to read the message.
You cannot permanently delete sent or archived messages. This is because all messages that you send and receive in the Patient Portal are part of your medical record.
Billings
Click the Billing tab. Your list of charges will be listed by date of visit, followed by your account balance, under Recent Charges Payable Online.
- Click the Messages tab.
- Select Compose Message.
- Select the Billing and Payments option from the message type dropdown menu.
- Select your provider and office location.
- Type your subject and message.
- Click the Send button.
- Click the Billing tab.
- Select Payments.
- Select the payment you would like to view.
- Click the View Detail link.
- Click the Billing tab.
- Select Statements.
- Select the patient statement you would like to view.
- Click the View Detail link
- Click the Billing tab.
- Select Payment Methods.
From here you can:
- Click Add a Credit Card to save a new card for future payments.
- Click Make Default to set a saved card as your default payment method.
- Click the Delete link to remove a saved card from the portal.
Adobe Acrobat is required to view and print statements and forms on the Patient Portal. When you click the Billing tab, you will see a note indicating this requirement, along with a link to download this program for free.
My Health
It is at your provider’s discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal.
- Click the Messages tab.
- Select Compose Message.
- Select Prescriptions and refills from the message type dropdown menu.
- Select your provider and office location.
- Type your subject and message.
- Click the Send button.
